Help, Advice & Complaints

Free Veterans Helpline
Contact by letter or email
Directions to Norcross
E-mail Policy
We value your feedback
Veterans Welfare Service
Fraud
Contact the Webmaster

Free Veterans Helpline

Freephone 0800 169 22 77 (UK only)
BT Mobile, Orange, Virgin or 3 mobile, Customers will not be charged for the call by their provider

0800 169 34 58 Textphone facility (UK only)
+44 1253 866043 (Overseas)

Telephone lines are open:
8.15am to 5.15pm Monday to Thursday; and
8.15am to 4.30pm Friday

Please use the following guidelines if you prefer to contact us by letter:

include your

full name
address
postcode
country (if overseas)
daytime telephone number with dialling code
the best time to contact you by telephone during the daytime
the time difference to GMT (if overseas)

for letter contact about

War Disablement Pension or allowance
War Widows or Widowers Pension
Armed Forces Compensation Scheme (AFCS) or
FEPOW

please give your

National Insurance Number or
reference number

for email contact please put the theme of your email in the Subject line,
for example:

War Disablement Pension (WDP)
War Widows or Widowers Pension (WWP)
Armed Forces Compensation Scheme (AFCS)
Service Records
Medals
Service Pension
Veterans Lapel Badge
etc

This will help us to answer, or to direct your query to the appropriate area, more quickly.

Postal address
Service Personnel and Veterans Agency, Norcross, Thornton Cleveleys, Lancashire, FY5 3WP.

Email: veterans.help@spva.gsi.gov.uk

Tomlinson House Norcross Directions to Norcross

By Road
M6 To Junction 32 - join 55 - leave M55 at first exit (Junction 3) and turn right following signs for A585 towards Fleetwood and for approx. 9 miles. At second roundabout take second exit for Norcross Lane, entrance to site is the second gate, approx. 500 yards on the right near the Service Personnel and Veterans Agency building. Car parking is available adjacent to Security Lodge. To access a map, click here

By Train
The nearest station is Poulton-Le-Fylde.
There is a taxi rank across from the station. The journey takes approximately 5 minutes.

E-mail policy
Service Personnel and Veterans Agency e-mail facilities are a way of making general enquiries. We regret that we cannot enter into long exchanges with individuals by e-mail as this is not a secure way of sending personal information.

However, if you contact us by e-mail and we cannot reply in the same way, we will reply by other means like the telephone or by post. 01253 330561 (UK only)

Veterans Welfare Service
There are 25 welfare offices located throughout the United Kingdom and the Republic of Ireland. To search for your nearest office, click here, alternatively contact the Veterans Free Helpline.

Fraud
All allegations of suspected fraud are processed by the Service Personnel and Veterans Agency Fraud Team in line with current legislation and SPVA fraud policy.

If you would like to tell us about someone you suspect is committing fraud please contact us in any of the following ways:

By Freepost

Service Personnel and Veterans Agency
Fraud Team
FREEPOST NAT18006
Norcross
Thornton Cleveleys
FY5 3ZA (1st Class)
FY5 3ZZ (2nd Class)

By Email

Please note this email is for allegations of Suspected Fraud only

veteransagency.fraud@spva.gsi.gov.uk

By Telephone

SPVA Free Veterans Helpline (UK only) 0800 169 22 77
BT Mobile, Orange, Virgin or 3 mobile, Customers will not be charged for the call by their provider

SPVA Free Veterans Helpline (Overseas) + 44 1 253 866043
Direct to SPVA fraud team 01253 338621 / 01253 333330
Textphone: 0800 169 34 58

Contact the Webmaster
Website enquiries. if you have any problems accessing the website, experience problems downloading or come across any broken links, please contact the Webmaster at veterans.help@spva.gsi.gov.uk.
Please include 'FAO Webmaster' in your subject title. Alternatively, please telephone the Free Veterans Helpline 0800 169 2277.

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Welcome to the Veterans UK website - Free Veterans Helpline 0800 169 22 77